How do I qualify for the Money-Back Guarantee?Updated a year ago

Your satisfaction is our priority, and we believe in the quality of our serums. That's why we offer a friendly, 100% money-back guarantee on all serum products for your first purchase. This allows you to test our serums to see if they are the right fit for you.

To participate in our guarantee program, kindly follow these easy steps:

1. When your serum arrives, snap a photo with a date stamp of your lashes or brows before application—make sure they're free from makeup. Email this photo right away to our Customer Success team at [email protected].

2. Use the serum consistently for 12 weeks. Then, take another photo of your lashes/brows with a date stamp, along with the used serum container.

3. Email both sets of photos to our Customer Success team, including your order number or the email you used to make the purchase.

4. Our friendly team will examine your progress and contact you within 72 business hours.

5. If your experience qualifies, we'll happily process a refund to your original payment method.

Please remember:
- The guarantee applies to your first-time purchase of any serum product.
- Ensure you send us the initial date-stamped photo after receiving the serum to be eligible.
- Any approved refunds can be issued exclusively to your original payment method.

We're here to support your journey to beautiful lashes and brows and hope you love the results as much as we do!